Privacy Policy — Terranova2035

This Privacy Policy explains how Terranova2035 collects, uses, discloses and safeguards personal information. It applies to personal information we handle in Australia and is intended to meet the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. The kinds of personal information we collect

We may collect: name, billing and delivery addresses, contact details (such as phone), order and payment information, and communications with us. We may also collect limited technical data (for example, device identifiers, cookie and analytics data) when you use our website.

2. How we collect personal information

• Directly from you when you place an order, create an account, contact us, or subscribe to marketing.

• Automatically via cookies and similar technologies when you browse our site (see Cookies).

3. Why we collect, use and disclose personal information (APP 1 & 6)

We handle personal information only as reasonably necessary to:

• process and deliver your orders;

• communicate about your purchase and provide customer support;

• operate, secure and improve our website and services;

• send marketing communications where we have your consent or it is otherwise permitted by law (you can unsubscribe at any time);

• comply with legal and record-keeping obligations.

4. Direct marketing & the Spam Act 2003 (Cth)

We only send commercial electronic messages in line with the Spam Act: we obtain consent, clearly identify ourselves, and provide a functional unsubscribe which we action within required timeframes.

5. Disclosure to third parties (APP 6)

We may disclose personal information to payment processors, IT/hosting and analytics providers, customer service tools, and delivery partners—only to the extent needed for them to provide their services to us. We require appropriate confidentiality and security safeguards from such providers.

6. Overseas disclosures (APP 8)

Some service providers may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the APPs or an equivalent standard, or we rely on another APP 8 exception where applicable.

7. Cookies and analytics

We use functional and analytics cookies to operate and improve the site and your experience. You can control cookies via your browser settings. Where cookies are used in connection with marketing, we do so in line with Australian privacy and spam rules.

8. Security (APP 11)

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure or loss. Despite our safeguards, no method of transmission or storage is fully secure.

9. Retention

We keep personal information only as long as reasonably necessary for the purposes above, including to comply with accounting, taxation and legal requirements. When no longer needed, we take reasonable steps to de-identify or destroy it.

10. Access and correction (APP 12 & 13)

You may request access to personal information we hold about you, and request corrections if it is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will respond within a reasonable period and in accordance with the APPs.

11. Your choices

• Marketing: you can unsubscribe from email/SMS marketing at any time using the instructions provided in our messages.

• Cookies: adjust your browser settings to block or delete cookies.

12. Changes to this Policy

We may update this Policy from time to time. The updated version applies from the date it is made available.

13. Questions or complaints (APP 1 & OAIC)

If you have a privacy question or complaint, please contact us first so we can assist. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Complaints to the OAIC must generally be in writing.