Shipping Policy — Terranova2035

At Terranova2035, we aim to deliver your order as quickly and efficiently as possible. Below you’ll find the key information about our shipping practices.

1. Shipping costs

For orders within Australia no shipping costs are charged.

2. Processing and delivery time

2.1 Orders placed on business days are processed within 2–3 business days.
2.2 From a sustainability perspective—and to keep storage and staffing costs low so we can offer you the best price—we operate warehouses outside Australia. For all products delivery typically ranges 7–14 business days. In exceptional circumstances (e.g., strikes, public holidays, unforeseen events), delivery may take up to 25 days.
2.3 We ship products directly from warehouses in Asia. The seller has no influence over the carrier’s process.
2.4 For international shipments, delivery times may vary depending on destination and local postal services.

3. Shipping partners

We work with reliable carriers such as Australia Post to deliver your order safely and on time.

4. Delivery address

During checkout, you may provide a delivery address that differs from your billing address (e.g., a gift address or your workplace).

5. Delays and delivery issues

While we do our best to deliver on time, shipping delays can occasionally occur. If you experience any delivery issues, please contact our customer service so we can assist and resolve the situation.

6. Damaged or lost shipments

If your order is damaged or missing in transit, contact our customer service as soon as possible. We will work with the carrier on a solution—such as sending a replacement product or refunding the purchase amount.