Terms of Service — Terranova2035

1. Definitions

1.1 Terranova2035 (part of Next Ascent): Registered office at Vissersdijk Beneden 70 (no visiting address), 3319 GW Dordrecht, The Netherlands, Europe, Chamber of Commerce (KvK) no. 97190217, hereafter the “Seller.”
1.2 Customer: The natural person or legal entity entering into an agreement with the Seller.
1.3 Agreement: The sales agreement between the Customer and the Seller regarding products offered via the Terranova2035 website.

2. Applicability

2.1 These Terms apply to all offers, agreements and deliveries of the Seller.
2.2 By placing an order on Terranova2035, the Customer accepts these Terms.

3. Offers and Agreements

3.1 All offers on Terranova2035 are without obligation and valid while stocks last.
3.2 An Agreement is concluded when the Customer places an order and the Seller confirms it.

4. Prices and Payment

4.1 Prices shown on the website include shipping costs. The place of supply lies outside Australia; therefore the 0% GST rate applies. For this reason, we do not charge GST on your order.
4.2 Payment must be made using the payment methods offered by the Seller, unless agreed otherwise.

5. Delivery and Shipping

5.1 The Seller aims to dispatch orders within the delivery timeframe indicated on the website.
5.2 The Seller is not liable for delays caused by the carrier.
5.3 Risk of damage and/or loss remains with the Seller until delivery to the Customer.
5.4 Goods are shipped directly to the delivery address provided by you. Dispatch occurs from a country outside of Australia. The place of supply lies outside of Australia; therefore the 0% GST rate applies. For this reason, we do not charge GST on your order.
5.5 Importation and final delivery are handled by the postal or courier company carrying your shipment. 

6. Right of Withdrawal

6.1 The Customer may withdraw from the Agreement within 14 days of receipt in case of a valid reason.
6.2 The Customer must notify the Seller of withdrawal within the withdrawal period.
6.3 The Customer bears the cost of returning products.
6.4 Products must be returned in original condition and packaging.
6.5 The Seller will refund the purchase amount within 5 days of receiving the return.

7. Warranty and Liability

7.1 The Seller warrants that delivered products conform to the specifications stated on the website and are free from defects.
7.2 The Customer must report defects in writing within 30 days of discovery.
7.3 The Seller is not liable for damage arising after delivery to the Customer.
7.4 If a product is defective, the Seller will repair, replace, or refund the purchase price, depending on the situation and nature of the defect.
7.5 The Seller’s liability is limited to the purchase price of the relevant product, unless damage is due to intent or gross negligence by the Seller.
7.6 The warranty lapses if the Customer has misused or mishandled the products, or carried out repairs without prior permission from the Seller.

8. Complaints and Disputes

8.1 Complaints about performance of the Agreement must be submitted to the Seller within a reasonable time, fully and clearly described.
8.2 Complaints are answered within 7 days of receipt. If more time is foreseeably needed, the Seller will acknowledge receipt within 14 days and indicate when a more detailed response can be expected.
8.3 Australian law exclusively applies to Agreements to which these Terms relate, even if the Customer resides abroad.

9. Intellectual Property

The Customer expressly acknowledges that all intellectual property rights to information, images, notices or other expressions relating to the products and/or the website are vested in the Seller, its suppliers or other rightsholders.

10. Personal Data

The Seller processes the Customer’s personal data in accordance with the privacy policy published on Terranova2035.

11. Changes and Additions

The Seller reserves the right to amend these Terms. It is advisable to consult the Terms regularly.

12. Final Provision

If any provision of these Terms is null or voidable, this does not affect the validity of the remaining provisions. A suitable arrangement will be substituted that approximates the intent of the original provision as closely as possible.